If you're relatively new as a face painter, you may never have thought to service your previous clients with emails or phone calls, but failing to make contact early in the year can cost you some of your best regular customers.

You pick up the phone to find a concerned mom on the other end. Her daughter's face seemed to be overly red after they removed the face paint. Is it an allergic reaction? What should she do? As a face painter, you feel immediate concern for the child and also for your business. This is the call you have hoped you will never receive. 

Problem: You're checking through your spreadsheet and doing weekly follow-up calls when you realize that one client hasn't returned her event information to you although you sent her an email followed by a text reminder. You pick up your phone to give her a call. After she answers and you explain who you are, she suddenly hangs up.