Shopping

Why should I register?

There are several benefits to registering, such as:

Easy access to your Order History
Faster checkout

What are my options to sort and browse products in a category?

There are several ways you can sort our listings and browse through our catalog.

Featured: shows featured products on top
Best Selling: shows best sellers on top
Alphabetically, A-Z: view products sorted by ascending order of name
Alphabetically, Z-A: view products sorted by descending order of name
Price, low to high: view products sorted by price, cheapest first
Price, high to low: view products sorted by price, most expensive first
Date, new to old: view products sorted by date added, newest first
Date, old to new: view products sorted by date added, oldest first

How do I check the status of my order?

You can view your order history by logging into your account.

How do I know if an item is in stock?

We have a real time inventory on our website. We won't sell it to you if we are out of stock. On any product, you can see:

Quantity available for purchase
Estimated In-Stock date (if out of stock)

What if I wanted to order more than you have in stock?

On the product details click on the link to request more, then fill in the form letting us know the quantity requested and the date needed by. We will get back to you in 4 business days to let you know whether we can fulfill your request.

What is our backorder policy?

Our real-time inventory means that items are removed from stock as soon as we run out, but occasionally there is an error in the count so we show more than we really have. If this happens, we will notify you right away that we have cancelled the item, or to allow you to make a substitution if possible.

How do I add something to my cart without losing my order?

You can click on any link to go to home page or any desired category to continue shopping.

Why does my coupon code not work?

Please make sure that the coupon code is valid and not expired. You can find our currently valid coupon codes in this page. Coupon codes and other discount promos cannot be used along with other store wide promotions we periodically have, like Buy One Get One 15% off etc. If you have a coupon code and you would like to use it instead of a specific promotion discount, make sure that you click the checkbox that says "I will be using a coupon instead" on your cart. This will enable you to enter your coupon code at the next step in the checkout.

Why is a promotion not working in my cart?

Some promotions are only applicable to certain products. Therefore a particular coupon code or promotion might not be applicable to items in your cart.

For example, promotions do not apply for some skus that are heavily discounted already, some of them being build your own products, gel kits, custom kit products or overage sale products (varies from time to time). Drop Ship products are also excluded from promotions.

In such cases, the promotion discount or offer will be applied only to the eligible skus in your cart.

What does this order status mean?

We have the following order statuses:

Pending: Sometimes an order stays pending if payment is not completed
Process: We have charged you for the order and we are sending it off to our warehouse
Completed: We have shipped the order to you (We also send an email notification of the shipment with a tracking number)

What forms of payment does FacePaint accept?

We accept MasterCard, Visa, Amex and Discover. You may also use check cards or ATM cards, as long as they are connected with one of the major credit card companies listed above. Please note that your credit card statement will show a charge from our parent company, ClownAntics LLC.

We also accept Paypal, personal checks and money orders (See how to mail orders).

If you are a governmental or educational organization, we accept Purchase Orders. See our Purchase Order Policy for details.

We do not accept cash, and cannot send bills.

Can I purchase a FacePaint Gift Card?

Yes, we have gift cards in different denominations available for purchase. Once you order a gift card and the payment is complete on our side, then you should receive your electronic gift card by email immediately. If there is any issue with payment, then there will be a delay as it requires verification by our customer service department. In such cases, once the customer service has verified the order, you will get an email notification with the link to the gift card number. Please contact us if you have a question regarding this.

Once you have the electronic gift card link, all you need to do is to forward the link from the email to your recipient who can then use the gift card number at checkout at FacePaint.com. The gift card link in the email can be used anytime to check the balance on the gift card.

How Can I Redeem a FacePaint Gift Card?

If you click on the email with the electronic gift card link, you will be provided with a gift card number. You can copy and paste this gift card number at the payment step of checkout. You can click anytime on this link to see the current gift card balance.

How do I mail in an order?

To send an order by mail, please follow these steps:

Step 1: Print out our Order Form (PDF File, Adobe Acrobat Reader Required)
Step 2: Mail your completed Order Form and payment to:

FacePaint
16 Dalfonso Rd
Newburgh, NY 12550

If you send credit card info, be sure to include the card number, expiration date, 3-digit security code from the back and the billing address for the card (if different). We also accept personal checks.

If I represent a governmental or educational institution, can I send you a Purchase Order?

Certainly you can send us a Purchase Order if the order is greater than $100 and we are able to verify your institution. Send the Order Form (PDF File, Adobe Acrobat Reader Required) from our website, along with a Purchase Order on your company letterhead to us via mail, email, or fax.

How do I know if my purchase has been confirmed?

After clicking the "Submit" button, you'll be taken to an order confirmation with your order number. You will also receive an email immediately after your order confirming your order as well.

Can I cancel my order after I have completed it?

If you cancel immediately, or before we have sent your order to our warehouse for processing, we are happy to cancel the order at no additional charge. We ship orders very quickly, however, which means once your order has gone to our warehouse, it is difficult to find your order among the others and cancel it. We send orders to our warehouse at 8 am EST and 1 pm EST Monday through Friday except on weekends and US holidays.

Do you offer volume discounts?

We offer 10% off on large orders over $500. Just use discount code 500plus at checkout for qualifying orders in your shopping cart.

I see you don't carry this but I think you can help me. Can I place a special order?

FacePaint can usually special order almost any product that is carried by our manufacturers. However we are subject to the minimums and delivery times of our suppliers. No promises, but we will make every effort to meet your request.

Contact us to find out.

Where is your store?

Our store is at our Newburgh location and is open from 9 am to 3 pm Tuesday - Friday.
16 Dalfonso Rd
Newburgh, NY 12550

Do you have a catalog?

FacePaint doesn't have a paper catalog, but we've worked hard to make our Web Site complete and accurate, and are constantly updating and adding things to it. We add or change items so often that a paper catalog would quickly be out of date, so we have focused on this website, which is easier to update and has a secure server for your shopping convenience.

Too firm

The sponge density were too firm one the first use. I tried to wash them to get them to soften but they are too rigid for the face. I have the pink fusion sponges that are great and I thought these were about the same. I was a disappointed when I used them. I might end up not using them anymore since I had to push too hard on the cake and on the kid’s face to apply colors…

We're sorry to hear the sponges were too firm and didn’t meet your expectations. We understand disappointment. We’ll pass your feedback along to Fusion. Thank you!

very tight rainbow

I am an amateur but I've seen it done so I used a flat brush and made some curved rainbows. They turned out very precise and tight - not necessarily what I was going for the kids seemed to love it. Bright clean colors.

Facepaint.com order

The order arrived in about a week as I'd ordered on a Saturday. Everything was packed well with no broken parts. As a beginning face painter, it's nice to be able to try out small pallets to see what I like. I've used Kraze product at four events so far and am pleased with them. I have found that the pearl Unicorn Shimmer split cake seems to be best used with a Splash sponge, it's far to soft to use with a brush (unless I'm missing a trick here-- I'm open to suggestions!), but it makes beautiful butterfly wings and princess crown bases with a teardrop sponge. So far so good!

Krazefx white

A staple in my kit .

Bliss is my favorite!

I love this cake the best of all the cakes. It’s So BRIGHT and just the perfect colors

Way better than anything you'd buy from major retailers and washed out easy. Didn't stain sink or counter tops. Made in Germany

Great color, and made in the USA. Will order from facepaint again!

Fantastic stuff and made in the great USA!

all you need basic colors

Love that you can buy refills for this set. Also the colors are all bright and show well on all skin tones

all you need

the perfect set. there is an option for everything.
100% worth the investment!

good

it works well on skin, was delivered quickly and is true to shade. it is a little see through with the first coat but a second looks pretty solid. it doesn’t transfer easily but i also put baby powder on just incase and for the most part it stayed on. sweating will take it off though.

Perfect colour

Colour and Consistency- perfect. Durability on the skin.

Amazing products and amazing the colors

very nice products and beautiful. Quickly transported

blazin brush success

I received my brushes the day before a big event, so did not have time to practice, but boy did they perform. The tips stayed nice and pointy. I was able to make dots, outlines star bursts and tear drops very consistently. That made them worth the price. They wound up being my go to.

Slightly awkward on small foreheads but great otherwise

I tried this on a 5 year old today and it sort of worked but wasn’t easy to get it to lay flat so part of the bat was distorted but it still looked cute overall. Works perfectly on an older kid/large forehead though

Great for Halloween theme

I used this on Halloween designs and it was pretty, the only thing I’ll say is I didn’t realize this brand is water based so it will smudge the paint if in contact with it

great product

can't wait to order a few other colors

My absolute favorite

I will never get another glitter again. I have bought these in every color. Can’t tell you the delight on my princesses glittered up faces. Just so pretty!

Best neon pink!

Just so gorgeous and bright!! When I use a sponge that’s when it goes in bright. With a brush a little less so but I haven’t found a better pink yet

WOW

I'm so happy with this palette!
Love all of the color combinations.
It even came with 2 brushes and a bonus cake.

Nice product

First try with GTX. I love the rectangle cake, easy to make rainbow cakes or onestrokes.
The only down side in my opinion is the size of the box. It's very big but half empty and hard to store.

Vibrant and smooth

These are bright and beautifully pigmented. Love the case. These small sets great way to test out alot of colors at one time without making commitment. There's at least 8 of 12 I want a larger size of.

Great product

Works just as expected. The kids love it

Love it

Now in my top 3 one stroke colors

Accidentally got this because it was “close “ to a color I was looking for.. .So beautiful!! It has a shimmer color in the middle of the teal/ blue which makes it stunning for mermaid tails, feathers, crowns, frozen etc.

Country

Country

Search

Shopping